A sophisticated, motor finance servicing solution for businesses looking to manage the full contract lifecycle from activation through to settlement, maturity or termination.
Features
Complete Contract Management
Engage readily presents all contractual information to ensure rapid response to any customer enquiry or requirement
- Portfolio Management - The creation and management of multiple portfolios and the relevant configuration to allow you to better support, manage and report on specific groups of funders or products
- Repayment Schedules - Full calculation and visibility on monthly, quarterly, semi-annual repayment schedules
- Functionality to defer repayments, pause interest or reschedule where needed
- Automated settlement quotations compliant with the local regulations
Repayment & Cash Management
Engage has a complete cash management solution
- The ability to handle multiple bank accounts and payment methods, and to generate direct debit files as XML or extract files for quicker middleware integration with your chosen provider
- Real time bank account verification
- Supports a variety of merchant services for Debit Card payments and Faster Payments
CRM & Arrears Management
A complete suite of tools for managing arrears in line with policies and approved procedures
- Management of all contact information and historical data points – including full audit trail which allows a complete customer view
- Automated arrears management process routes cases based on delinquency values and time in arrears
- Automated contact strategy functionality allows you to decide how, when and by what method to contact your customers
Document Management
A completely integrated document management system ensures the information required is always at your fingertips
- Create, store and view all documents throughout the life cycle of the finance agreement
Customer Portal
Engage features a completely integrated customer portal to allow for a high level of customer self service.
- With a branded customer portal you can increase customer satisfaction and driving down administrative cost
Adaptive Reporting
Extensive reporting suite allows for data export or on-screen viewing of portfolio performance, productivity and arrears
- Enhance your risk management with a broad set of reports focused on aged debt and ability to monitor asset valuations
- Comprehensive activity reporting
- General Ledger - for the production of accounting information with an easy export for processing off-system or for integration with your accounting package
