Delivering a customer centric, compliant solution across diversified financial products – Student Loans, Second Charge Loans, Guarantor Loans, SME Loans – Engage affords you the opportunity to run multiple product offerings from a single platform.
Features
Complete Contract Management
Engage readily presents all contractual information to ensure rapid response to any customer enquiry or requirement
- Portfolio Management - The creation and management of multiple portfolios and the relevant configuration to allow you to better support, manage and report on any specific groups of funders or products
- Repayment Schedules - Full calculation and visibility on monthly, quarterly, semi-annual repayment schedules
- Functionality to defer repayments, pause interest or reschedule where needed. Provide your customer with Breathing Space ensuring no customer detriment once any vulnerability is identified
- Automated production of statements and regulatory notices
- Automated settlement and partial settlement quotations compliant with the local regulations
Repayment & Cash Management
Engage has a complete cash management solution
- The ability to handle multiple bank accounts and payment methods, and to generate direct debit files as XML or extract files for quicker middleware integration with your chosen provider.
- Real time bank account verification
- Supports a variety of merchant services for Debit Card payments collected by phone or by web
CRM & Arrears Management
A complete suite of tools for managing arrears in line with policies and approved procedures
- Management of all contact information and historical data points – including full audit trail
- Automated arrears management process routes cases based on delinquency values and time in arrears all configurable by you
- Automated contact strategy functionality allows you to decide how and when, and by what method, to contact your customers
- Comprehensive complaints management functionality to better manage and report on written and verbal customer complaints.
Document Management
A completely integrated document management system ensures the information required is always at your fingertips
- Create, store and view all documents throughout the life cycle of the customer's loan
Customer Portal
Engage features a completely integrated customer portal to allow for a high level of customer self service
- With a branded customer portal you can increase customer satisfaction and drive down your administrative cost
Adaptive Reporting
Extensive reporting suite allows for data export or on-screen viewing of portfolio performance, productivity and arrears
- Enhance your risk management with a broad set of reports focused on aged debt.
- Comprehensive activity reporting
- General Ledger for the production of accounting information with an easy export for processing off-system or for integration with your accounting package
