Engage | Consumer & Business Loans

Highly configurable multi-product support with multiple integration channels, all in a single seamless interface


Engage | Consumer & Business Loans

Highly configurable multi-product support with multiple integration channels, all in a single seamless interface

Delivering a customer centric, compliant solution across diversified financial products – Student Loans, Second Charge Loans, Guarantor Loans, SME Loans – Engage affords you the opportunity to run multiple product offerings from a single platform.


Complete Contract Management

Engage readily presents all contractual information to ensure rapid response to any customer enquiry or requirement

  • Portfolio Management - The creation and management of multiple portfolios and the relevant configuration to allow you to better support, manage and report on any specific groups of funders or products
  • Repayment Schedules - Full calculation and visibility on monthly, quarterly, semi-annual repayment schedules
  • Functionality to defer repayments, pause interest or reschedule where needed. Provide your customer with Breathing Space ensuring no customer detriment once any vulnerability is identified
  • Automated production of statements and regulatory notices
  • Automated settlement and partial settlement quotations compliant with the local regulations

Repayment & Cash Management

Engage has a complete cash management solution

  • The ability to handle multiple bank accounts and payment methods, and to generate direct debit files as XML or extract files for quicker middleware integration with your chosen provider.
  • Real time bank account verification
  • Supports a variety of merchant services for Debit Card payments collected by phone or by web

CRM & Arrears Management

A complete suite of tools for managing arrears in line with policies and approved procedures

  • Management of all contact information and historical data points – including full audit trail
  • Automated arrears management process routes cases based on delinquency values and time in arrears all configurable by you
  • Automated contact strategy functionality allows you to decide how and when, and by what method, to contact your customers
  • Comprehensive complaints management functionality to better manage and report on written and verbal customer complaints.

Document Management

A completely integrated document management system ensures the information required is always at your fingertips

  • Create, store and view all documents throughout the life cycle of the customer's loan

Customer Portal

Engage features a completely integrated customer portal to allow for a high level of customer self service

  • With a branded customer portal you can increase customer satisfaction and drive down your administrative cost

Adaptive Reporting

Extensive reporting suite allows for data export or on-screen viewing of portfolio performance, productivity and arrears

  • Enhance your risk management with a broad set of reports focused on aged debt.
  • Comprehensive activity reporting
  • General Ledger for the production of accounting information with an easy export for processing off-system or for integration with your accounting package

User Management

Full user authentication with security at the forefront

  • Full role based access control
  • Advanced authentication options
  • Detailed entitlements and fine grained access control