Engage manages complex leases and loans, in any region, language and currency driving up efficiency and driving down servicing cost.
Features
Complete Contract Management
Engage readily presents all contractual information to ensure rapid response to any customer enquiry or requirement
- Portfolio Management - The creation and management of multiple portfolios and the relevant configuration to allow you to better support, manage and report on specific groups of assets or agreements or to meet your requirements including any undisclosed contracts
- Repayment Schedules - Full calculation and visibility on monthly, quarterly, semi-annual repayment schedules
- Fixed and Floating Rate interest calculations
- Settlement - Automated settlement quotations at the finance agreement or per asset level
- End of Term - Flexible end of term processing capabilities including the management of secondary rentals
Billing & Cash Management
Engage has a complete cash management solution which supports multiple charging methods
- Automated Invoicing – flexible approach to statement and invoicing (including any branding requirements) with delivery by email or by traditional methods
- Complete Cash Management solution – the ability to handle multiple bank accounts and payment methods, and to generate direct debit files as XML or extract files for quicker middleware integration
- Supports collection of maintenance, insurance, fees and other variable payment streams
Document Management
A completely integrated document management system ensures the information required is always at your fingertips
- Create, store and view all documents throughout the life cycle of the finance agreement
- Real time online access increases efficiency and improves customer satisfaction
Asset Management & Remarketing
Engage features a completely integrated asset management system allowing for oversight of all contracted assets in one place
- No limit on the number of assets per agreement. View all asset information succinctly and export the asset register for risk management or valuation purposes
- Supports both HPI and credit bureau reporting
Adaptive Reporting
Extensive reporting suite allows for data export or on-screen viewing of portfolio performance, productivity and arrears
- General Ledger - for the production of accounting information from underlying finance products. Easy export for processing off-system or for integration with your accounting package
- VAT Exports – to support Making Tax Digital
CRM & Arrears Management
A complete suite of tools for managing arrears in line with policies and approved procedures
- Management of all contact information and historical data points – including full audit trail which allows a complete customer view across multiple agreements
- Automated arrears management process routes cases based on delinquency values and time in arrears
- Ability to modify or provide forbearance on agreements via full rescheduling or a simple deferral of rentals
