Collect can be integrated with Engage or you existing CRM solution to provide a comprehensive collections solution whether you are focused on managing early stage delinquency or recoveries across the longer term.
Features
CRM & Arrears Management
Collect has a complete suite of tools for managing arrears processes in line with your policies and the customer journey central to the approach
- Management of all contact information and historical data points including a complete audit trail allows you to see full customer history in user friendly screens
- Sophisticated contact management functionality drives the right contact method for the customer by phone, SMS, email, voice to landline or letter
- Highly configurable work flows to allow for segmentation and workout by product, by status or by customer type
- Monitors repayment plans and issues both SMS and emails to prompt and chase for payment allowing your agents to focus on more valued added task
Customer Self-Service Portal
Collect's self-serve web portal allows customers to interact at a time and pace that suits them, as well as ensuring that customers who have accessibility issues with telephony-only contact centres are treated fairly
- Fully managed registration, activation and on-going use
- Configurable & customisable branding and features
- Allows for 24/7 servicing, lowering costs and inbound customer volumes for balance checking, setting up direct debits and completing a Financial Statement
Financial Statements
Budgeting modules can be both agent and/or customer led, allowing for a breakdown of income and outgoings to be collected and assessed as regulations require and ensuring that agreed payments are both affordable and fair
- Complete capture of the customer’s financial position
- Scheduled periodic re-assessment
- Audited, clear and fair collections affordability process
Integrated to Key Suppliers
Collect allows for easy integration and interaction to 3rd party systems
- PCI DSS compliant card processing with multiple merchant service providers and Direct Debit integration, with real time bank account verification
- Seamless transition to legal enforcement for recovery purposes with a legal module allowing for the processing of claims through the bulk issuing centre
- API calls to the leading credit bureau for credit scoring, income validation and address change capture
- Incorporates functionality to support, customer insolvency, placement of accounts with Debt Collection agencies and Debt Sale
Document Management
A completely integrated document management system ensures the appropriate information is readily accessible whenever required
- Create, store and view all documents throughout the lifecycle of the finance agreement
- Realtime online access increases efficiency and improves customer satisfaction
- Instant access provides realtime clarification for any customer questions
Adaptive Reporting
- Integrated reporting on portfolio performance, productivity and arrears based on a wide suite for data export or on-screen viewing
