Spotlight: LANDESK Service Desk 7.6.1 – New Features

on November 25, 2013 NAI Blog with 0 comments

Single sign-on for LANDESK® Mobile Self Service

V7.6.1 enables you to configure single sign-on (SSO) for Mobile Self Service using the LANDESK Secure Token Server (STS) web application. Single sign-on enables users to log in to a number of different applications using a single user name and password. For Service Desk using STS, this means that users can log in to Mobile Self Service using their Active Directory user name and password – which are typically the same credentials that they use to log on to the network.

Accessing attributes from the parent process on a collection object

You can now access attributes from the parent process on a collection’s window before the collection item is saved. For example, if you add the related Incident Title to the Incident Notes window, then the Title of the Incident appears immediately, before you save the Note.

Other enhancements include:

  • Print processes from Self Service by pressing CTRL+P.

New Release Strategy for LANDESK® Service Desk – Customers receive new features faster!

New minor releases will be made available for customers every quarter. Each quarterly release will contain a combination of bug fixes, customer-requested enhancements, new features and advancements of existing features. For on-premise customers, these upgrades are OPTIONAL and LANDESK wants to reassure customers that you only bring the upgrade on-premise if it contains features or bug fixes you are interested in.

Read more about Service Desk 7.6.1