Automated Trouble Ticket And Customer Care
- Windows and Web Consoles
- Management Dashboard
- Self Service Knowledgebase
- Desktop Suite Integration
- Active Directory Integration
- End User Announcements
- Automatic Ticket Routing
- Email Submission and Notification
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ATTACC Help Desk™ is an affordable, user friendly help desk tool that is not overly complicated. ATTACC™ includes both a Windows and a Web Console to provide you access from virtually anywhere.
ATTACC can integrate with many Desktop Management Suite’s remote control and inventory tools. This one-click feature enables you to resolve issues quicker within one interface. You can move easily from ticket-tracking to fixing the problem with one click - closing tickets faster and resolving issues on the first call.
Just what you are looking for
ATTACC Help Desk™ is very easy on you. Technicians and managers are looking for a system that is easy to setup, maintain and most importantly - use. With ATTACC, you can be up and running - and showing results in 24 hours.
ATTACC™ is affordable too. Why pay for an overly complicated system when you don't need or use half the features? ATTACC has combined the most popular features actually used in the marketplace, with the problem-solving tools of LANDesk to provide a Help Desk solution that will provide ROI to your organization and peace of mind to your staff.
Version 4.6 Enhancements Include:
- Centralized Reports - All new reporting engine with Report Designer coming soon
- Service Level Agreements - Automatically set ticket due dates based on user's SLA
General Features |
- Easy to use and installation to a working system within hours instead of days
- Access from virtually anywhere with the browser based end user Self Service and Technician consoles
- Browser based Self Service allows end users to submit, update and close their own tickets
- Simple layout: Screen layouts are not cluttered or busy. We put a lot of work into keeping things simple to make your job easier
- Calendar view of tickets by due date
- Manager's Dashboard Console
- User Surveys
- Spell check
- Database or Windows authentication
- Password Reset (Add-on)
- Integrated PC Inventory (Add-on)
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Ticket Window |
- Default Team/Technician Assignments based on the Ticket category
- Multiple Assignments per Ticket with the ability to make dependant Assignments for better workflow
- Global Issues for issues affecting multiple users a primary ticket can be created and child tickets can be attached. Any updates to the primary ticket will automatically be saved to the child tickets as well
- Custom Fields for greater flexibility
- Quick Tickets: With the click of a button a new Ticket can be created with relevant information and Assignments pre-filled out
- "Canned Solutions" for quicker and more consistent Ticket closure
- User History: View user's issue history to know if there is a reoccurring problem or if training is needed
- Notes Summary tab to review all the Technician and User notes in a sort able order
- Total Time Spent tracks the time spent of each Assignment within a Ticket for better reporting
- File attachments: Technicians or end users can attach files to ease in troubleshooting or document approvals
- Search for user in AD if not in system
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Ticket Search |
- Saved searches
- Export search results to Excel
- Open tickets directly from search window
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Knowledgebase |
- Approval system to remove/update articles before they are public
- Copy Solution to clipboard to paste into ticket
- Create "Canned Solutions" from article
- 5 star article rating system
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Reporting |
- Centralized Reporting
- Report Designer
- Manager's view Dashboard
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Administration |
- Schedule the import of users from Active Directory
- Email processing: Email notification of ticket creation, updates and closure to technicians and users. Email submission of issues with categorization and assignment rules
- Costing for bill-back of support
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