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ATTACC Help Desk
Easy Does It!
ATTACC Help Desk is a user friendly help desk tool that is not overly complicated. ATTACC
includes both a Windows and browser-based console that provides you access from virtually anywhere.
Affordable Pricing
Why pay for an overly complicated system when you don't need or use most of the features?
ATTACC has combined the most popular features and reports being used today and threw the rest
of the code in the recycle bin. What's left is a help desk tool with capabilities of a large
enterprise with a price tag for a small business.
ATTACC Help Desk v4.8
General Features:
- Complete installation within hours instead of days
- Access from virtually anywhere with the browser based end user Self Service and Technician consoles
- Browser based Self Service allows end users to submit, update and close their own tickets
- Simple layout: Screen layouts are not cluttered or busy. We put a lot of work into keeping things simple to make your job easier
- Calendar view of tickets by due date
- Service Level Agreements to automatically set incident due date
- Manager's Dashboard Console
- User Surveys with option to automatically send on closure
- Spell check
- Database, LDAP or Windows authentication
- Password Reset (Add-on)
Ticket Window:
- Default Team/Technician Assignments based on the Ticket category or users location
- Multiple Assignments per Ticket with the ability to make dependant Assignments for better workflow
- Global Issues for issues affecting multiple users, a primary ticket can be created and child tickets can be attached. Any updates to the primary ticket will automatically be saved to the child tickets as well
- Quick Tickets: With the click of a button a new Ticket can be created with relevant information and Assignments pre-filled out
- "Canned Solutions" for quicker and more consistent Ticket closure
- User History: View user's issue history to know if there is a reoccurring problem or if training is needed
- Notes Summary tab to review all the Technician and User notes in a sortable order
- Total Time Spent tracks the time spent of each Assignment within a Ticket for better reporting
- File attachments: Technicians or end users can attach files to ease in troubleshooting or document approvals
- Search for user in AD if in between scheduled imports
- Custom Fields for greater flexibility
- Dynamic Knowledgebase pane instantly shows relavent articles to current incident
Search:
- Saved searches
- Export search results to Excel
Knowledgebase:
- Approval system to remove/update articles before they are public
- Copy Solution to clipboard to paste into ticket
- Create "Canned Solutions" from article
- 5 star article rating system
Reporting:
- ActiveReports based reporting system
- Manager's view Dashboard
- Schedule reports and either have them automatically emailed or saved to a shared directory
Administration:
- Schedule the import of users from Active Directory or LDAP
- Email processing: Email notification of ticket creation, updates and closure to technicians and users.
- Email submission of issues with categorization and assignment rules.
- Costing for bill-back of support
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