Process Driven, Integrated Service Management
LANDESK® Service Desk brings together people, processes, and technology to orchestrate your IT operations and system performances, and drive process improvement. The solution provides a process-driven, end-to-end service management platform offering basic resolution management and self-service to reduce business downtime, and mature service portfolio management, capacity and availability capabilities for long-term growth, planning, and continuous service improvement.
LANDESK Service Desk is the one IT service and support solution that assists you with your customer service and communications strategy. It enables IT teams and IT technology to collaborate effectively and helps IT interact with users in a fast, friendly manner. You improve service availability and continuity, which makes users more productive. They benefit from fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other service-related business risk.
Easy to own and simple to use, LANDESK Service Desk is delivered with out-of-the box functionality that can be easily configured without coding. It offers effortless automation of policies and processes, and adoption of best practices. The solution is available in cloud, on-premise, or hybrid delivery and is ideally suited for global or distributed environments.