Extend the reach of your support service with the latest key capabilities
LANDESK Service Desk 7.5 focuses on making life easier by giving support staff touch optimised access via smart phones or tablet devices to deliver IT service anytime anywhere. So that support staff can continue to provide support at an employees desk or for managers to provide authorisations when they are away from their service desk team.
In addition using data from both within and outside of the service desk, Management Information provides tracking and trending for management views of how IT is performing against business KPIs.
New features include:
LANDESK Mobile Web Desk
LANDESK Mobile Web Desk delivers a touch optimized interface that gives support staff instant access to the service desk via a smart phone or tablet device. You now have the flexibility to manage and interact with any ITIL-verified processes from anywhere.
Additional LANDESK Service Catalogue features
The addition of a Shopping Cart extends the abilities of Service Catalogue by building on a consumer orientated experience. This new feature enables end users to perform multiple requests for items without starting over each time. By using Add to Cart, Add to Cart and Checkout options users can select and review multiple requests before submitting to the service desk. These requests will then follow the appropriate process for the service request.
Enhanced LANDESK Management Information
LANDESK Management Information provides a graphical view of trend and service performance over time. It enables organizations to accurately track and measure the complete service desk environment against their own key performance indicators (KPIs) to maintain visibility of how IT is performing against agreed measurement criteria defined within KPIs.
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