Looking for a Service Desk that Does It All?
Network America and LANDesk introduce Service Desk 7.3 - a highly configurable solution that automates processes and integrates with the rest of IT.

What Is It? LANDesk® Service Desk combines ITIL-verified, process-driven incident, problem, and change and configuration management, in a single touch point. It enables you to:

• Deliver cost-effective, quality IT services
• Improve resolution rates and minimize recurring incidents
• Enforce standardization and enable process automation with a configurable process engine
• Support best practices such as ITIL
• Gain clarity and control over service levels
• Provide effective management reporting
• Seamlessly integrate with leading enterprise management systems—including LANDesk® Management Suite
• Extend best-practice processes and workflows to other parts of the business

What Sets It Apart? LANDesk delivers fundamental values that meet challenges you face today. These include needing to:

• Reduce costs while meeting required service levels
• Decrease risk and increase control by understanding how changes impact services and service levels
• Increase efficiency and productivity by automating processes, empowering employees, and enabling resource redistribution

Join us Tuesday, February 16th at 2:00 pm EST for an informative seminar discussing strategies every IT organization should explore, including a step-by-step approach to service management that’s easy to implement and doesn’t require complex and costly added infrastructure.