Endpoint Backup, Data Security

on March 20, 2014 NAI Blog, Uncategorized with 0 comments

According to an IDC Digital Universe Study, data security will be a key issue for IT managers over the next decade. But why? Our work computers have protection software to keep data safe. However, with the growth of BYOD and remote workers, company data is becoming more fluid. Data duplication and growth is set to […]

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What’s New? LANDESK Service Desk 7.7 – Engage IT!

on January 30, 2014 NAI Blog and Tags: , , , , with 0 comments

For the new year, LANDESK released the newest version of its Service Desk platform – LANDESK Service Desk 7.7 – Engage IT. This new release serves to strengthen the current LANDESK offering of User-Oriented IT Solutions. The new features included in 7.7 promote IT engagement, which will improve end-user satisfaction and maximize user productivity. Combating […]

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Spotlight: LANDESK Service Desk 7.6.1 – New Features

on November 25, 2013 NAI Blog with 0 comments

Single sign-on for LANDESK® Mobile Self Service V7.6.1 enables you to configure single sign-on (SSO) for Mobile Self Service using the LANDESK Secure Token Server (STS) web application. Single sign-on enables users to log in to a number of different applications using a single user name and password. For Service Desk using STS, this means […]

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Ask an Engineer: Randomizing tasks in LANDESK Agent Configuration

on November 25, 2013 NAI Blog with 0 comments

One of the most common scenarios I see when I work with an environment that was set up without assistance is that the agent LANDESK Local Scheduler is left at the default configuration. The issue with this is that when you launch the Agent configuration tool the Local Scheduler is stamped the time of configuration […]

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LANDESK User-Oriented IT solutions

on November 25, 2013 NAI Blog, Uncategorized with 0 comments

Completing Your IT Puzzle – Single Price Per User ALL Devices! Secure User Management Suite The LANDESK Secure User Management Suite brings together all the pieces of management intelligence; any user–any device–anywhere management; software, patch and OS delivery; plus the added control of endpoint security, software license management, compliance reporting, power management and hardware optimization. […]

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Tips and Tricks: The Boolean Field

on November 25, 2013 NAI Blog with 0 comments

Often a client wants to add a Boolean field in many screens in various modules. There have been occasions that a client will “say” they want a True/False now, then change their minds later and want it to now read Yes/No throughout their system. While it I relatively simple to change every instance of that […]

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Service Desk Best Practices: Current Assigned Analyst

on November 25, 2013 NAI Blog with 0 comments

Current Assigned Analyst is important in terms of reporting, but is less important in terms of having any ticket completed. It is relatively simple to query all active tickets without regard for the current assigned analyst. However for management purposes, having a relationship between a ticket and an analyst is important. Therefore is may be […]

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