We are pleased to announce the latest release of LANDESK Service Desk, version 7.7.3, available October 1, 2014 both on-premise and in the cloud.
Read more about the highlights below:
- LANDESK Fuse Dashboards – Dashboards created in LANDESK Self Service appear automatically in Fuse. This enhances the user experience and provides an attractive, responsive, modern cross-platform design available on mobile devices and desktops as a mobile app or browser app.
- Automatic Appointments – Maximize user productivity and eliminate drop points by generating calendar appointments automatically from defined process workflows as well as manually. Customers can create appointments easily in Service Desk and also in third-party calendar systems.
- Identity Confirmation – Customers can regain control of their service desk environment by increasing identity security. Request users to re-enter passwords when they create, modify, or delete an object such as “approval”.
- Sustainment – Messages pertaining to system errors or other technical matters are presented to users in clear business language vs. technical jargon.
Support Appointments Content Pack
In addition to the new features and enhancements available in 7.7.3, a new content pack is now available. It offers a new style of engagement model for Service Desk staff to connect with end users. End users can book appointments with Service Desk staff from Self Service. Following service desk process and policy at a later stage service desk staff can generate incidents from these appointments.
We’re also pleased to announce that LANDESK Service Desk 7.7.3 has received its PinkVERIFY certification from Pink Elephant for all 15 ITIL 2011 processes.
More Information about 7.7.3
Please refer to the document What’s New in 7.7.3 for the complete list of features and enhancements.