ATTACC Service Desk Jumpstart

The ATTACC Service Desk Jumpstart comprises of two phases which includes consulting and then the installation, configuration and basic administration training.

In the first phase a technical engineer will consult with the client to determine how the ATTACC Service Desk should be configured to meet the client’s needs as well as implement best practices in the service desk. Documentation is used to help capture configuration items necessary for the initial configuration. This configuration design will not be the final design as the testing phase will certainly produce changes before the system goes live.

Phase two is the installation and implementation of the design documents into the ATTACC Service Desk. During the configuration basic administrative training will be done so that the client has an understanding of how to make changes to the system as necessary in the future. After the system is installed and configured the client should do usability testing by all groups that will utilize the system.

Any remaining time left in the Jumpstart will be used for further consulting, configuration, training or support as needed by the client. However, any custom programming or reports are not to be included in this remaining time. Custom programming or reports must be purchased separately.