ATTACC Service Desk and Network Monitor

ATTACC Software delivers a major leap in IT functionality for all companies with the latest ATTACC Service Desk v5.6 and the new Network Monitoring software. ATTACC Service Desk helps organizations create a robust IT support system, enhance corporate communications, and achieve new levels of industry-acknowledged best practices - all at a fraction of industry pricing!

Note to users: This page provides an overview of the ATTACC Software products.

For complete information, please visit the Network America ATTACC Software website.

ATTACC Service Desk v5.6 - Review the ATTACC Service Desk information

ATTACC Service Desk is built on ITIL best practices for small and medium sized companies. With its ease of use, quick setup and out of the box settings, ATTACC Service Desk enables companies to utilize ITIL best practices without the need for days or weeks of training.

• Asset tracking
• Universal Data Connector
• ITIL Functionality
• SLAs
• Windows and Web Consoles
• Management Dashboard
• Self Service Knowledgebase
• Desktop Suite Integration
• LDAP - Active Directory Integration, Domino, eDirectory
• End User Announcements
• Automatic Ticket Routing
• Email Submission and Notification

ATTACC Network Monitor- Review the ATTACC Network Monitor information

The ATTACC Network Monitor solution can run stand-alone or integrate with the ATTACC Service Desk Solution. ATTACC Network Monitor continuously monitors the health and availability of vital infrastructure components. ATTACC Network Monitor provides the functionality necessary to ensure maximum availability of mission-critical server applications and resources. Affordable and easy to configure, ATTACC Network Monitor helps to quickly isolate problems and avoid lost revenue due to resource downtime. ATTACC Network Monitor has built-in monitors, alerting, reporting/dashboard and integration with ATTACC Service Desk.

• 12 monitor types
• Agentless monitoring
• Email alerts
• ATTACC Service Desk integration to create a Quick Incident
• Run a VBScript or PowerShell script on alert
• Configure data retention per monitor
• Customizable Dashboard
• Built-in Reporting
• Event History

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