ATTACC Add-on Modules

Add-on Modules

ATTACC Help Desk™ can be expanded with add-on modules for a more powerful solution. ATTACC Help Desk™ Add-on Modules can enhance the base product by letting users have access to create and update their open issues, see global issues and search the knowledgebase. The integration modules with LANDesk® and Altiris Management Suite’s remote control and inventory information enables support staff to resolve issues quicker within one interface.

ATTACC Self Service

ATTACC Self Service empowers end users with the ability to save your support staff's valuable time. With ATTACC Self Service end users can perofrm the following themselves, so the support staff can focus on their tasks.

• Submit new issues
• View the status of open issues
• Update open issues
• View global issues to avoid opening new cases
• Search the online knowledgebase for answers to typical questions or problems (ATTACC Self Service Plus Add-on)

ATTACC Knowledgebase

ATTACC Knowledgebase helps your support staff to resolve problems quicker; thus improving customer satisfaction. Reduce training time, call duration and call escalation while increasing support staff efficiency and productivity. The knowledgebase has over one hundred thousand solutions, covering over 150 desktop applications from Microsoft, Novell, Corel, Lotus, Adobe, Symantec and others

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