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Webinar – Reduce End User calls for requests with a Service Catalog
Are you a Service Desk manager looking for ways to reduce calls?
Implementing a Service Catalog enables end users to see, search and request services available to them; eliminating time consuming calls better served to support users with issues affecting productivity.
Join our lead Service Desk expert, Mark Moody, in an online webinar to explain:
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What a Service Catalog is |
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How it benefits the organization |
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ITIL best practices for implementing a Service Catalog |
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Friday, March 25th 1:00 pm Eastern
Wednesday, April 6th 3:00 pm Eastern
LANDesk Mobility Management
The Mobility management tool makes it easy for you to manage the access of mobile devices connection to the corporate network from within the LANDesk Management Suite console. It lets you quickly find detailed information about devices including owner, model, operating system, last sync date/time, server type, device ID, status, and so on.
Easy access to this information lets you instantly find device details or inventory information, run or export reports, or take any necessary action on one or more devices.
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Discover devices, without an agent on the device, through ActiveSync and BES systems |
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Know which users are using corporate data and what devices they’re using |
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Extend corporate management and security to out-of-policy devices |
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Wipe data using a single user-based policy from devices that are lost or stolen or when someone leaves your organization |
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Improve business processes for reclaiming corporate IT assets and proprietary information—as in the case of employee termination |
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New LANDesk Service Desk v7.4 Custom Upgrade Packages
Whether your project is to upgrade to the new 7.4 version of Service Desk. Or you just need some help creating/fixing processes.
Network America has customized service packages for onsite and REMOTE support. Contact us today for a complementary project review ! info@ldms.com
Save the Date! LANDesk Interchange 2011
November 8th – 11th
Las Vegas – MGM Grand Hotel
For more information contact us at info@ldms.com
LANDesk E-Learning Now Available Free of Charge
All LANDesk E-Learning content is now available from the LANDesk Community free of charge for all customers with a current maintenance contract. The E-Learning videos will show up in the search window when you are looking for help within any area of the Community.
You can view 174 different solutions videos:
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Systems and Security Management: 132 |
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Service Desk: 25 |
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Asset Lifecycle and Process Management: 9 |
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Management Gateway: 5 |
Note: If you are an Academic Alliance, FTE, Software Upgrade Protection-only, or Incident Pack-only customer, you can purchase a license to view the E-Learning videos for US$350
LANDesk Tip
Linux and UNIX Support
With LANDesk v9 SP2, LANDesk’s expanded support for operating systems such as HP-UX, several RedHat Enterprise Linux versions including, AS x32 and x64, Solaris and SuSe Linux Enterprise, for a complete list check out doc-7547 on the LANDesk Community. Additionally you’ll need to install a couple of post SP 2 patches to take advantage of the new features within LANDesk Management Suite. See doc-21816 on the LANDesk Community for the patches and information on installing the agent on your Linux device. |
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